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Setup Email on Your Devices (Apple Mail)

Setting up your email account on your device is easy to do. All you need is your email address, password, and validation of multi-factor authentication.

Before you begin following the steps below, we recommend logging into your Microsoft account on the web to verify the login information you have is correct. If unable to sign-in or need further assistance please create a support request by clicking here.

MAC Computer
  1. Click on the apple icon located on the very top left corner of your screen then go to “System Preferences”
  2. Open “Internet Accounts” labeled as 1 on the screenshot below. If System Preferences window does not display the options as seen below, you may have to click on the squared dots labeled as 2 below first.
Remove Account

Sometimes it is necessary to remove and re-add your email account to resolve sync issues or update account authentication. If you are setting up your email on this device for the first time, please skip to the “Add Account” section below.

  1. It’s very likely there will be multiple Internet Accounts on this list. Locate and click on the account to be removed (labeled as 1 below). Verify it is the correct account by checking the email address to the right (labeled as 2 below). Make a note of the checked sync options to ensure you can select them again when we add the account back in (labeled as 3 below). Then you click on the “-” button to remove the selected account (labeled as 4 below).
  2. Choose “Remove From All” when prompted
Add Account
  1. Click on “Microsoft Exchange” as shown below
  2. On the following window enter your full name and email address, then click sign-in
  3. Choose sign-in
  4. On the following Microsoft sign-in window, follow the prompts to enter your email address, password, and verify multi-factor authentication
  5. If you have removed this account from the device earlier and notated which categories to sync, simply enable the same ones. If you are setting up this device for the first time, we recommend enabling calendars in addition to mail. Enabling sync for other categories will largely depend on other accounts added to your device. We do not recommend syncing contacts, reminders, or notes with multiple accounts on your device. Click done, and you are all set!
iPhone / iPad

Sometimes it is necessary to remove, and re-add your email account to resolve sync issues, or update account authentication. If you are setting up your email on this device for the first time please skip to the “Add Account” section below.

Remove Account
  1. Tap on settings, then mail, and followed by accounts
  2. It’s very likely there will be multiple accounts on this list. Locate and tap on the account to be removed (labeled as 1 below). Accounts on this list may not be labeled clearly, and one you are looking for may be labeled as “Exchange”. Tap on the account to confirm the email address shown at the very top (labeled as 2 below) is the one you would like to remove. Make a note of the checked sync options to ensure you can select them again when we add the account back in (labeled as 3 below).
  3. Tap “Delete Account” at the bottom of the screen. When the confirmation prompt is displayed, tap “Delete from My iPhone”
Add Account

If you have just removed your email account following the steps above, you will already be on the mail accounts page and therefore can skip step 1 below.

  1. Tap on settings, then mail, then accounts.
  2. Tap “Add Account”, and from the next screen choose “Microsoft Exchange”
  3. Enter your email address in both fields as shown below.
  4. On the next window choose “Sign In”.
  5. You will be redirected to a Microsoft webpage to sign-in. If you are prompted to enter an email address, please enter the email address you are setting up on this device, then tap “Next”. If you have already signed into this email account before, you may be prompted to pick an account as shown before. Simply tap on the account to proceed. If the account listed is not the one you are attempting to setup, simply tap on “Use another account”, and enter the correct email address.
  6. On the next screen, enter the email password, then tap “Next”.
  7. Upon entering your password, Microsoft Authenticator App will prompt you to approve sign-in request (labeled as 1 below). Tap on the notification, then tap “Approve” (labeled as 2 below).

  8. Once you approve the sing-in request, sync options will be displayed (as shown below). If you have removed this account from the device earlier and notated which categories to sync, simply enable the same ones. If you are setting up this device for the first time, we recommend enabling calendars in addition to mail. Enabling sync for other categories will largely depend on other accounts added to your device. We do not recommend syncing contacts, reminders, or notes with multiple accounts on your device.
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