Computer Care
Your business depends on fast, secure, and reliable technology. CTS Computer Care has been designed to do exactly that. With our cloud managed tools and services, we take care of your business around the clock by protecting your data, securing your devices, and monitoring your technology’s health. CTS Computer Care: our complete solution to support your success.
Basic
- Business Grade Security
- Update Management
- Proactive Monitoring
- Automated Tune-up
- Remote Support Basic
- Cloud Backups
- Remote Remediation
- Web Protection
- Device Security Policy
- IT Asset Tracking
- Password Manager
- Technology Roadmap Review
Plus
- Business Grade Security
- Update Management
- Proactive Monitoring
- Automated Tune-up
- Remote Support Plus
- Cloud Backups
- Remote Remediation
- Web Protection
- Device Security Policy
- IT Asset Tracking
- Password Manager
- Technology Roadmap Review
Complete
- Business Grade Security
- Update Management
- Proactive Monitoring
- Automated Tune-up
- Remote Support Complete
- Cloud Backups
- Remote Remediation
- Web Protection
- Device Security Policy
- IT Asset Tracking
- Password Manager
- Technology Roadmap Review
Business Grade Security
We protect you against known as well as suspected threats. The CTS protection suite combines suspicious behavior detection with an up-to-date known threat database to block viruses, malware, and dangerous code even before they execute. When necessary, the CTS monitoring system alerts our team for a fast hands-on response.
Update Management
Operating system and software updates address critical security vulnerabilities. While some are crucial to apply timely, others may cause problems when released with a bug. CTS team monitors available updates and remotely pushes those that have been vetted to ensure computers are always up to date.
Proactive Monitoring
We monitor your computers for critical system events and red flags. By detecting issues such as abnormally high processor usage, virus infection, failing backups, and many others, our team takes proactive action which saves time, money, and frustration.
Automated Tune-up
CTS maintenance app runs on a regular schedule to ensure computers are always optimized to perform their best. Routine services such as flushing system cache also guards your privacy.
Remote Support
Provide your team with access to fast and quality tech support. Remote agents can resolve issues before they frustrate your team and hurt their productivity. Receive priority service with plus level or go with complete care for unlimited remote support!
Cloud Backups
We protect your data with CTS encrypted and monitored backups. Running daily, incremental backups help restore earlier versions of files including those that have been deleted or corrupted. We manage and monitor the entire backup process to ensure your data is always available to restore when catastrophe strikes.
Remote Remediation
Need assistance restoring a file from a recent backup? Perhaps a virus infection, failing update, or another issue flagged by our monitoring system requires hands-on tech support. Our team responds and resolves such issues in a timely fashion without any additional cost to you.
Web Protection
Preventing users from visiting websites with malicious intent creates a strong first layer of protection against threats. The CTS protection suite monitors Internet activity to clear links in advance by crosschecking them against known malicious or infected websites.
Device Security Policy (Upon Request)
Enforcing security minimums such as computer password complexity ensures every member of your team follows good practices. Security policies are personalized for your business to enforce critical system settings, reasonable security practices, and when required, remotely lock lost/stolen devices.
IT Asset Tracking
An asset list is helpful for tracking lifecycles, warranty service, annual review, and insurance coverage. We record and track your IT assets with serial numbers and warranty information.
Password Manager
Standardize storing and sharing of passwords securely across your team. Windows, Mac, iPhone, and Android apps make your passwords easily accessible and sync them across all devices.
Technology Roadmap Review
We review your service history, the health of current IT assets, and areas of focus with a member of your team. Presenting ideas to improve efficiency, reduce costs and provide all the foresight you need to help plan, budget, and improve your operations.
