Computer Care
Your business depends on fast, secure, and reliable technology. CTS Computer Care has been designed to do exactly that. With our cloud managed tools and services, we take care of your business around the clock by protecting your data, securing your devices, and monitoring your technology’s health. CTS Computer Care: our complete solution to support your success.
Basic
- Enterprise Grade Security
- Patch Management
- Proactive Monitoring
- Automated Tune-up
- Encrypted File Based Cloud Backups
- Remote Remediation
- Web Protection & Content Filtering
- Password & Asset Manager
- Annual IT Review
- Unlimited Remote IT Support
Plus
- Enterprise Grade Security
- Patch Management
- Proactive Monitoring
- Automated Tune-up
- Encrypted File Based Cloud Backups
- Remote Remediation
- Web Protection & Content Filtering
- Password & Asset Manager
- Annual IT Review
- Unlimited Remote IT Support
Complete
- Enterprise Grade Security
- Patch Management
- Proactive Monitoring
- Automated Tune-up
- Encrypted File Based Cloud Backups
- Remote Remediation
- Web Protection & Content Filtering
- Password Manager
- Annual IT Review
- Unlimited Remote IT Support
Enterprise Grade Security
Our enterprise grade security agent protects your data and devices. Using intelligent behavior detection, it blocks any viruses, malware, and dangerous code from executing on your devices.Â
Patch Management
We monitor for new system and software updates on Windows PCs. After our team confirms the updates are stable, we schedule their installation remotely.
Proactive Monitoring
We monitor critical system events and services such as high CPU usage, predicted hardware failure, virus detection, cloud backups status, and more. Staying proactive helps our team resolve issues before they affect you and become a bigger concern.Â
Automated Tune-up
Our tune-up script runs on schedule to ensure your computers are always optimized to perform their best. In addition, we flush the system cache to guard your privacy.
Cloud Backups
With our Plus and Complete plans, your data is backed up by our fully encrypted, cloud backup solution.Â
Remote Remediation
Virus infections, backup failures, and other issues reported by our monitoring agent may require remote assistance. Plus and Complete plans include necessary technician time to respond and resolve issues reported by our monitoring agent on services we provide.
Web Protection & Content Filtering
Our Plus and Complete Care plans monitor Internet activity against an up-to-date database of malicious websites to keep you safe. This combined with our antivirus suite makes virus infections virtually impossible. In addition, upon request, we can enable content filtering, allowing you to block websites with adult material, gambling, violent content, and more. Lastly, our agent has the ability to block visits to dangerous sites and web categories before they’re even flagged thanks to a robust artificial intelligence engine.
Password Manager
Our Complete Care plan provides you with two accounts for our password manager. This platform can be used by your team to store and share passwords, credit cards, and other sensitive data. Â
Annual IT Review
Our Complete Care plan includes an IT strategy and roadmap meeting with our team lead. During this meeting, we go over the status of your equipment, give you tips on improving efficiency, address your concerns, and provide valuable foresight for your business.
Unlimited Remote IT Support
Our Complete plan includes all the remote support you need. You can get technical help without any additional cost to you! Remote tech support is not a hardware warranty for your equipment or meant to cover IT projects like migrating computers. It is designed to provide you with access to a remote technician to address operating system issues and provide support for on-boarded software. You get help when it’s needed, problems get addressed before they become serious, IT costs don’t spike, and computers always run at their best. Improve productivity, eliminate headaches, and stay on budget. Win win win!Â
